Data Privacy

Privacy Policy of OpenPH

Your privacy is something we take seriously at OpenPH. This policy explains exactly what personal information we collect from you when you use our platform, why we collect it, how we keep it safe, and what rights you have over your own data under Philippine law.

Last Updated: January 2025  |  Applies to all OpenPH services at openph.best
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OpenPH protects your personal and financial data at every step — from registration to withdrawal.

How OpenPH Protects Your Data

A plain-language overview of our six core data privacy commitments to every Filipino player.

End-to-End Encryption

All data transmitted between your device and OpenPH is encrypted using TLS (Transport Layer Security). Your login credentials, payment details, and personal information are never sent in plain text.

Minimal Data Collection

OpenPH only collects the personal data that is genuinely necessary to operate the platform, verify your identity, process transactions, and comply with our legal obligations. We don't collect data for the sake of it.

We Don't Sell Your Data

OpenPH does not sell, rent, or trade your personal information to third parties for commercial purposes — ever. Your data is yours, and it stays within the boundaries described in this Privacy Policy.

Philippine Data Privacy Act Compliance

OpenPH operates in full compliance with Republic Act 10173 — the Data Privacy Act of 2012 of the Philippines. We are committed to upholding the rights of Filipino data subjects as defined under this law.

You Control Your Data

You have the right to access, correct, delete, and restrict how your personal data is used on OpenPH. These rights are available through your account settings or by contacting our data privacy team directly.

Breach Notification

In the unlikely event of a data breach that affects your personal information, OpenPH will notify affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes required by law.

1 Introduction

OpenPH ("we," "us," "the Platform") operates the online sports betting and casino gaming platform accessible at openph.best. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of players and visitors ("you") who interact with our services.

This policy applies to all personal data processed through the OpenPH website, mobile browser interface, and any associated services — regardless of how you access the platform. By registering on OpenPH or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions and our Responsible Gaming page, which together form the complete agreement governing your use of OpenPH.

Philippine Law: OpenPH is committed to full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines — and its Implementing Rules and Regulations (IRR). Your rights as a data subject under Philippine law are described in Section 11 of this policy.

2 Who We Are

OpenPH is the personal data controller responsible for the information collected through openph.best. As the data controller, we determine the purposes and means by which your personal data is processed. We have appointed a Data Protection Officer (DPO) in accordance with Philippine data privacy regulations — contact details for the DPO are provided in Section 14 of this policy.

Where we engage third-party service providers who process data on our behalf — such as payment processors, KYC verification providers, or analytics platforms — those providers act as data processors under our instructions and are bound by data processing agreements that protect your information in accordance with this policy and applicable Philippine law.

3 Data We Collect

OpenPH collects the following categories of personal data from players and visitors to the platform:

Category Specific Data Points When Collected
Identity Data Full name, date of birth, nationality, government-issued ID type and number Registration and KYC verification
Contact Data Email address, mobile number, mailing address Registration
Financial Data Deposit/withdrawal method details (GCash number, bank account details, card last four digits), transaction history Deposits, withdrawals, KYC
Gaming Data Betting history, game session records, wagering amounts, win/loss records, product preferences Platform use
Technical Data IP address, device type, operating system, browser type, session timestamps Automated — on site visit
Communications Data Support chat transcripts, email correspondence, feedback submitted to OpenPH Customer support interactions

OpenPH does not intentionally collect sensitive personal information — such as racial or ethnic origin, religious beliefs, or health data — unless it is directly relevant to a specific regulatory obligation (for example, processing a responsible gaming self-exclusion request).

4 How We Collect Your Data

OpenPH collects personal data through the following channels:

  • Direct collection: Information you provide when registering an account, submitting a deposit, completing KYC verification, or contacting customer support.
  • Automated collection: Technical and behavioural data collected automatically through cookies, server logs, and analytics tools when you browse or use the OpenPH platform. See Section 8 for full cookie details.
  • Third-party verification providers: Where you consent to identity verification, our KYC partners may provide identity and document check results that form part of your OpenPH account record.
  • Payment processors: When you make a deposit or withdrawal, our payment partners share transaction confirmation data with OpenPH to credit your account and maintain accurate financial records.
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OpenPH collects only what's needed — your data is handled with care and full transparency.

5 How We Use Your Data

OpenPH uses your personal data for the following purposes:

  • Account management: Creating and maintaining your OpenPH player account, processing login and authentication, and managing your account settings and preferences.
  • Transaction processing: Handling your deposits and withdrawals, maintaining accurate financial records, and managing your OpenPH wallet balance.
  • Identity verification (KYC/AML): Verifying your identity, age, and payment method ownership to comply with our obligations under anti-money laundering regulations and responsible gaming requirements.
  • Customer support: Responding to your queries, resolving disputes, and providing assistance with account-related issues through live chat or email at OpenPH.
  • Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with OpenPH and improve the overall product experience.
  • Personalisation: Presenting relevant game recommendations, odds, and promotions based on your activity history on OpenPH, where you have not opted out.
  • Marketing communications: Sending you promotional emails or messages about OpenPH offers and products — only where you have opted in to receive such communications. You can opt out at any time.
  • Fraud prevention and security: Monitoring account activity for signs of fraud, bonus abuse, money laundering, or other prohibited conduct in violation of our Terms and Conditions.
  • Regulatory compliance: Fulfilling our reporting obligations to regulatory and law enforcement authorities as required under Philippine gaming and financial regulations.

7 Sharing Your Data

OpenPH does not sell or rent your personal data to third parties. We share your information only in the following circumstances and only to the extent necessary:

Service Providers

We share data with carefully selected third-party service providers who process it on our behalf — including KYC/AML verification services, payment processors (such as those supporting GCash, Maya, and bank transfer operations), cloud hosting infrastructure, and customer support software. All such providers are bound by data processing agreements that require them to protect your data and use it only for the specified purpose.

Regulatory and Law Enforcement Authorities

OpenPH may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities when required to do so by law, court order, or regulatory request — including for AML reporting obligations.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of the OpenPH business, personal data held by OpenPH may be transferred to the new entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that result from it.

Important: OpenPH never shares your personal data with third-party advertisers or data brokers. Your information is not used to build advertising profiles for other companies.

8 Cookies & Tracking Technologies

OpenPH uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage, and detect security issues. Cookies are small text files stored on your device when you visit a website.

Types of Cookies Used on OpenPH

  • Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against CSRF attacks. These cannot be disabled without breaking the platform.
  • Functional cookies: Remember your preferences — such as your selected language, preferred sports, and display settings — so you don't have to re-enter them on every visit to OpenPH.
  • Analytics cookies: Collect aggregated, anonymised data about how players navigate and interact with OpenPH, helping us identify usability issues and improve the platform. This data is not linked to your personal identity.
  • Marketing cookies: Used only where you have consented to receive personalised promotions. These cookies help ensure that the OpenPH offers shown to you are relevant to your gaming preferences.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core OpenPH functionality including login and payment processing.

9 Data Retention

OpenPH retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law — whichever is longer.

  • Active account data: Retained for the duration of your OpenPH account plus a period of up to five years following account closure, in accordance with gaming and AML regulatory requirements.
  • Financial and transaction records: Retained for a minimum of five years following each transaction, as required under Philippine AML and tax regulations.
  • KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
  • Marketing data: Retained until you withdraw consent for marketing communications. Following withdrawal, your data will be removed from active marketing lists within 30 days.
  • Support communications: Retained for up to three years from the date of the interaction to support dispute resolution and quality assurance.

When personal data is no longer required, OpenPH deletes or anonymises it securely in accordance with our data retention and destruction policies.

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Your data is protected whether you're playing from Boracay or BGC — OpenPH keeps it safe everywhere.

10 Security Measures

OpenPH implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

  • TLS encryption on all data transmissions between your device and OpenPH servers
  • Encrypted storage of sensitive data including passwords (hashed and salted) and financial account details
  • Access controls ensuring that only authorised OpenPH personnel can access personal data, on a strict need-to-know basis
  • Regular security audits and penetration testing of the OpenPH platform infrastructure
  • Automated fraud monitoring that flags unusual account activity for human review
  • Two-factor authentication (2FA) available for player accounts to strengthen login security

While OpenPH takes all reasonable steps to protect your data, no online platform can guarantee 100% security. We encourage all players to use strong, unique passwords for their OpenPH account and to enable two-factor authentication.

11 Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by OpenPH. You may exercise any of these rights by contacting our Data Protection Officer (see Section 14).

Right to Be Informed

You have the right to know what personal data OpenPH holds about you, how it is used, how long it is retained, and whether it is shared with third parties. This Privacy Policy fulfils that right — and you may also request a direct summary from our DPO.

Right of Access

You may request a copy of the personal data that OpenPH holds about you. We will provide this within 30 days of a verified request at no charge, unless the request is manifestly unfounded or excessive.

Right to Rectification

If any personal data OpenPH holds about you is inaccurate or incomplete, you have the right to have it corrected. Many basic corrections — such as contact details — can be made directly from within your OpenPH account settings.

Right to Erasure

You may request the deletion of your personal data from OpenPH's systems, subject to our legal obligations to retain certain records (such as financial transaction data under AML regulations). Where data cannot be deleted, we will explain the specific legal basis for retention.

Right to Object

You may object to the processing of your personal data by OpenPH for purposes based on legitimate interests — including direct marketing and profiling for personalisation. If you object to marketing, you will be removed from all marketing communications.

Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, machine-readable format, and have it transferred directly to another service where technically feasible.

Right to Lodge a Complaint

If you believe OpenPH has handled your personal data in a way that violates the Philippine Data Privacy Act, you may lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. We always encourage you to contact our DPO first so we can attempt to resolve the issue directly.

12 Minors

OpenPH does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults and we implement age verification procedures at registration to enforce this. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data promptly and close the associated account.

If you are a parent or guardian and believe your child has registered on OpenPH, please contact us immediately at support@openph.best with relevant details and we will take immediate action.

13 Changes to This Privacy Policy

OpenPH may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or updates to Philippine data privacy regulations. When material changes are made, we will notify registered players by email and/or via a prominent notice on the OpenPH platform, at least 14 days before the changes take effect where possible.

The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this Privacy Policy periodically. Continued use of OpenPH after any changes take effect constitutes your acceptance of the updated policy.

14 Contact & Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a concern about how OpenPH handles your personal data, please contact our Data Protection Officer using the details below:

  • Email: privacy@openph.best
  • General Support Email: support@openph.best
  • Live Chat: Available 24/7 from within your OpenPH account dashboard

We aim to respond to all data privacy enquiries within 15 business days. For formal data subject access requests or erasure requests, we may ask you to verify your identity before processing your request — this is to protect your personal data from unauthorised disclosure.

National Privacy Commission: If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about the NPC and the complaints process is available through Philippine government channels.

Your Data Is Safe — Now Let's Play on OpenPH

OpenPH is built on transparency, security, and respect for every Filipino player. Register free today, deposit via GCash or Maya, and enjoy sports betting and casino games on a platform that actually protects your data. Laro na — safely.